Refunds and cancellations

Change-of-mind refunds: 14 days

You can get a full refund for a course if:

you ask within 14 days of the purchase date, and
no certificate has been issued for that course on your account.

A certificate is the finished result of a course, so once you’ve claimed one, a change-of-mind refund no longer applies. Your rights under Australian Consumer Law still do (see below). Courses that don’t offer a certificate, such as The Mental Load Hack, only need the 14 days.

Each course can be refunded for change of mind once per person. If you buy the same course again after a refund, the new purchase is covered by Australian Consumer Law, but not by this 14-day promise.

How to ask for a refund

Email forestlakesoft@gmail.com from the email address of your academy account, and tell us which course it’s about. You don’t have to give a reason, but if something didn’t work for you, we’d like to know so we can fix it.

We usually reply within two business days. We refund the full amount you paid to the payment method you used, through Stripe. If you paid in another currency, you get back exactly the amount you paid, in that currency. Banks usually take 5 to 10 business days to show the refund on your statement.

Please contact us before you dispute a charge with your bank. Asking us is faster, and a dispute can take weeks to resolve.

What happens after a refund

Your access to that course’s paid lessons ends. A browser that already has access can keep it for up to 7 days (24 hours for All-access), until its access cookies expire.
If the course has a final assessment, you can no longer take it or claim its certificate, unless you buy the course again.
The free lessons stay free, and your progress stays in your account.

All-access subscription

Your first payment can be refunded in full if you ask within 14 days of it and no certificate was issued to you during that time. We then cancel the subscription straight away, and your All-access ends.
Renewals (the second month onwards) aren’t refunded for change of mind. Cancel any time instead: you won’t be charged again, and you keep access until the end of the month you’ve paid for.
The first-payment refund applies once per person. If you subscribe again later, that new subscription is covered by Australian Consumer Law, but not by this 14-day promise.
Certificates you earned while subscribed stay valid after the subscription ends.

When a course is faulty: Australian Consumer Law

Our courses come with guarantees that cannot be excluded under the Australian Consumer Law. For example, they must be provided with due care and skill, and they must match their description. These rights have no 14-day limit.

Major failure: for example, a course you bought doesn’t work and we can’t make it work, or it is significantly different from its description. You can choose a refund.
Minor failure: for example, a lesson has a broken step. We will fix it within a reasonable time. If we don’t, you can cancel and get a refund.

To make a claim, email us with what went wrong. You can also use the Report a problem button on any lesson: we read every report.

Cancellations

Course purchases are one-time payments. Nothing renews and there’s nothing to cancel.
All-access: cancel any time on your account page with Manage or cancel subscription. It opens Stripe’s secure page, where you can also update your card and download invoices. Cancelling stops all future payments, and you keep access until the end of the month you’ve paid for.
Before you pay: if you leave the Stripe checkout page before paying, nothing is charged.
Payments that don’t go through: some payment methods take time to confirm. If one fails, you aren’t charged and no access is granted.
Closing your account: you can ask us to close your account at any time (see the Privacy Policy). If you have All-access, we cancel it first. Closing an account doesn’t refund a payment by itself, but a payment that qualifies under the rules above can be refunded.
If we stop offering a course: we will email buyers at least 30 days before its paid lessons go offline, and certificates stay verifiable. If that happens within 12 months of your purchase, you can ask for a full refund.
If we close an account for a breach of our Terms of Use, such as sharing access or cheating in a final assessment, a refund depends on the law and on this policy.

Contact

Refund requests and questions: forestlakesoft@gmail.com.